Return & Exchange Policy

30 Days easy Return/Exchange

We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 30 days of receipt, please make sure items in new condition.Note that overdue requests may not be accepted.

Am I allowed to return or exchange the order?

You can return exchange within 30 daysof receipt for most items in new conditionwithin 30 days of delivery.

What is your Return & Exchange Policy?

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.

2.Flash sale products are not covered by warranty.

3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

4.Any address on the parcel is not approved return address.

5. We do not accept packages returned using C.O.D. service.

6. Please return through your local post office to avoid tax.

7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.

8. Please also do not mail any envelopes to the return address for inquiry. we will discard the letter automatically. The best way to communicate and solve your problem is through our email, or call us!

9. Return shipping charges are non-refundable.

Return/Exchange Address

Email: service@vorstars.com

Call Us: (478) 283-8554

Recipient: Leah Hoefert

Return Address:

468 Larchwood Avenue, Trevose, Pennsylvania 19053, United States

How to return the order?

1.Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.

3. This the most important step, please send us your return tracking number and shipping company by ticket. Without this info, we can't apply any refund for return.

4. You can also track the package online, then you will know when the package delivered to us.

5. Once we have received the returned item(s), our customer service will apply the refund in 1-2 working days.

6. It normally takes 1-2 working days (normally in 48 hours ), that depends on the original way you used.

Note: vorstars is not responsible for missing, damaged, or packages lost in transit.

How to exchange the order?

You can make a new order first, and when we get the return, we will apply a full refund of the items you returned.

Can I have a full refund for the return?

We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.

How long will it take to get my refund?

1.The refund will be issued within 1-2 business days upon the receipt by our warehouse and verified the conditions of the items.

2. It normally takes one business day for the refund to appear on your payment account.

What if my package was refused or was undeliverable?

1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.

2. Whether you are willing to get a resend or refund, please email us, we will reply in 1 working day except weekends